3. Prices and other charges
3.1 Prices are based on operating costs and market
conditions at the date they are published and may be
revised at the discretion of FOCL at any time.
3.2 Most port and airport charges and taxes are included
in the Price of the Holiday. Where these are not included,
you will be advised separately. Some overseas charges
(including visa charges) and taxes may have to be paid
locally by you.
3.3 Subject to availability, discounted prices may be
available for Passengers under the age of 18 and in the
event, where applicable, a cabin is to be occupied by more
than two Passengers.
3.4 All on board accounts will be in Pounds Sterling.
Passengers must register a debit or credit card accepted by
FOCL at check-in. This applies to Passengers even where
they do not wish to open an on board account during their
cruise. An on board account will not be granted without a
card first being registered.
3.5 All accounts for services, goods, duties, taxes and other
costs provided on board the vessel and any other amounts
due which are not included in the Price of the Holiday,
including amounts for Third Party Services and medical
services, must be settled before you leave the vessel,
without any set-off or counterclaim.
3.6 Liability for joint on board accounts shall be joint and
several between Passengers named on the joint account
and other Passengers in any Group Booking (provided such
Passengers are aged 18 or over).
3.7 The administration of (including any disputes relating
to) on board accounts for River Cruises is the sole
responsibility of the owner of the River Cruise vessel.
FOCL will have no liability whatsoever in relation to
disputes arising from on board accounts on River Cruises,
which must be addressed directly to the vessel owner.
Further details can be provided on request from the FOCL
representative on board.
3.8 In the event that a Passenger fails to settle their on
board account on or before completion of the Holiday
an administration charge of £75 will apply. FOCL also
reserves the right without prejudice to any other remedies
FOCL may have under these Conditions or otherwise, to
take payment from the debit or credit card registered by
the Passenger or any other Passenger that is part of the
same Group Booking; cancel any future Bookings the
Passenger may have with FOCL; and/or to set off any sums
owed to FOCL by the Passenger against any sums due
to the Passenger from FOCL. Failure to settle on board
accounts may result in legal action against the Passenger
or Passengers in question.
4. Deposit and final payment
4.1 Subject to any other terms in these Conditions, the
following minimum non-refundable deposits will apply
(expressed as a percentage of the Price) and must be paid
to FOCL on the dates indicated below. Other payments
may also be due at the time of booking. See clause 6.1
below for additional cancellation charges that apply within
90 days of the Departure Date in the event that you cancel
Fare type On booking 180 days before
Standard Cruise 15% -
Long Cruise 15% 15% (total 30%)
Saver Fare and
other Special Offers
The non-refundable deposits reflect a conservative preestimate
of the losses and costs incurred by FOCL of
remarketing a Holiday following cancellation.
4.2 FOCL must be in receipt of cleared funds for the
balance of the Price no later than 90 days before the
Departure Date for all Holidays (or such earlier date or
time as specified at the time of booking). For any Holidays
booked after this date, the full Price must be paid at the time
of booking. Alternative payment terms may apply to Special
Offers. If, for any reason, any payment due after booking is
not received by FOCL by the date it falls due, FOCL has the
right to treat this as a cancellation of the Booking by you
and to retain any non-refundable deposits in accordance
with the terms of clause 4.1 above and clause 6 below.
4.3 Money paid to a travel agent for a Holiday is held by the
agent on trust for FOCL, whether or not that travel agent is
acting as your agent or as agent for FOCL. Payment of any
money to a travel agent or other third party, even if an agent
of FOCL, does not constitute acceptance of a Booking
4.4 Prior to acceptance of the Booking and all payments
then due, FOCL has no obligations to the Passenger and
may return or authorise the return of any payments made
with no penalty and without providing a reason.
4.5 FOCL cannot accept American Express cards, Electron
cards, Travellers’ Cheques or pre-funded cards for
4.6 The full Price is payable at the time of the Booking for
all Special Offers, including Saver Fares, unless other terms
4.7 For Fly-Cruises, 100% of the cost of the flight element
of the Holiday will be payable at the time the Booking is
made. Where the cost of the flight is subject to an increase
from the price at the time of booking (for example where
a Passenger elects to fly from an airport other than the
airport advertised with the Fly-Cruise) such increase in
price will be payable by the Passenger immediately on
5. Insurance, booking considerations
5.1 It is a condition of the Booking that travel insurance is
purchased before travelling on any Holiday:
5.1.1 Passengers must obtain travel insurance as soon as
possible following booking in order to cover cancellation
and other possible losses that might arise after booking.
This should cover all appropriate travel, non-refundable
deposits, cancellation charges, medical treatment,
emergency airlift/boat transfer at sea and repatriation
liabilities for the Holiday.
5.1.2 FOCL reserves the right to cancel the Booking and/
or refuse embarkation and/or require the Passenger to
disembark at the next port of call, without any liability or
cost to FOCL, in the event that clause 5.1.1 is not complied
with in full by all Passengers under the Booking.
5.1.3 You are obliged to disclose all information to your
travel insurer that could be relevant to their decision of
whether or not to agree cover or the level of premium
they charge, including details of pre-existing medical
conditions. Failure to give full, frank and honest disclosure
to any insurer’s enquiries will amount to a breach of this
5.1.4 Final Holiday documents cannot be released
until FOCL has received notification of your insurance
5.1.5 You will indemnify FOCL against any and all liabilities,
costs, expenses, damages and losses (including any direct,
indirect or consequential losses, loss of profit, loss of
reputation and all interest, penalties, fines and legal and
other reasonable professional costs and expenses) suffered
or incurred by FOCL arising as a result of:
22.214.171.124 any breach of the condition set out in clause 5.1.1
126.96.36.199 your insurance being deemed either invalid,
inadequate and/or voided; or
188.8.131.52 any other breach of this clause 5; or
184.108.40.206 any claim made against FOCL by a third party for
death, personal injury or damage to property arising out
of or in connection with any breach of clause 5.1.1 above
which is attributable to the acts or omissions of you.
5.2 You are responsible for ensuring compliance with
all documentary and health requirements for the entire
Holiday, including ensuring that you have:
5.2.1 A full valid and undamaged passport, which is
required for all Holidays, including those operating wholly
within the UK. Your passport must be valid for at least 6
months after the date of return to the UK.
5.2.2 Any necessary visas for your Holiday.
5.2.3 Any necessary inoculations and appropriate evidence
to prove requirements have been complied with.
5.3 At any port or place, FOCL or any other party involved
in the supply of services in connection with your Holiday
may refuse travel, accommodation, or disembark any
Passenger without reimbursement and/or compensation
who in the opinion of FOCL or any other party involved
might be excluded from landing at any destination by
Immigration or other Governmental Authorities.
5.4 Any loss suffered as a result of the Passenger’s failure
to comply with this clause 5 will be at the Passenger’s
cost (including any additional travel or accommodation
expenses or fines). Any cost to FOCL must be reimbursed
immediately by the Passenger on demand. FOCL will have
no liability to the Passenger whatsoever in the event the
Passenger cannot partake in any element of the Holiday as
a result of non-compliance with this clause 5.
5.5 FOCL follows guidance from the Foreign and
Commonwealth Office when considering the destinations
that it offers as part of its cruise packages. However,
in the current global political climate, there are many
locations which are ostensibly safe but where the risk of
terrorism and civil unrest cannot be completely ruled out
(including most major cities around the world). Passengers
must consider for themselves the safety of their holiday
destinations before they book. It is recommended that
all passengers review foreign travel advice which can be
found on the FCO website: www.gov.uk/government/
organisations/foreign-commonwealth-office. Where the
situation changes after the time of booking, the Passenger
is at liberty to raise this with FOCL, whose liability for loss,
including death and personal injury arising as a result of
terrorism and civil unrest is excluded to the greatest degree
permissible by law.
5.6 In the event that a Passenger’s name is misspelt upon
booking, this may be corrected free of charge prior to the
tickets allowing embarkation of the vessel being issued by
FOCL. Thereafter, a charge of £100 will apply per Booking
to cover the administrative cost of amending the Booking.
Please note the separate provision applying to flight ticket
changes at clause 5.8 below.
5.7 In the event that a Passenger is prevented from
proceeding with a Holiday, that Passenger shall be
entitled to change the name of the Passenger travelling
on the Holiday to the name of a replacement Passenger
(“Replacement Passenger”), subject to providing FOCL with
reasonable notice (in no circumstances less than 7 days) of
such name change. FOCL will have no obligation to agree
to a name change unless the Replacement Passenger
meets and agrees to comply with all terms and conditions
to which the original Passenger was subject as part of their
Booking. Name changes will be subject to a minimum
administration fee of £100 per change, and the Passenger
and Replacement Passenger will be jointly and severally
liable for this fee and any additional costs incurred by FOCL
as the result of the name change, pursuant to clause 5.8
below or otherwise.
5.8 In certain circumstances, the changing of a Passenger’s
name in a Booking (including misspelling of a name) may
give rise to costs and/or operational difficulties above and
beyond the administrative cost to FOCL of amending the
relevant Booking. For example, in relation to Fly-Cruises,
FOCL will have no control over costs or cancellation
policies applied by the airline engaged for providing the
flight element of the Holiday. Where additional or nonrefundable
costs arise in such circumstances, these must
be paid by the Passenger or Replacement Passenger on
demand and embarkation will not be allowed until such
costs have been paid in full.
5.9 FOCL shall have no liability in circumstances where
a name change or other attempt to amend the details
of a Booking results in the cancellation of an element of
the Holiday by a third party provider. In the event that the
actions of a third party provider mean that neither the
Passenger nor any Replacement Passenger can partake
of the relevant Holiday, the cancellation provisions at
clause 6 shall apply. For the avoidance of doubt, under
no circumstances may a Passenger resell a Holiday for a
sum greater than the full price paid for the Holiday by the
5.10 A Passenger’s request to transfer from one Holiday to
another (distinct from substituting another Passenger into
a Booking) may, in FOCL’s sole discretion, be accepted by
FOCL on one occasion per Booking, provided it is made
more than 90 days before the Departure Date, or 180 days
before the Departure Date for a Long Cruise. Where FOCL
consents to such a transfer, the terms and conditions that
are relevant at the time of the transfer shall apply, and a
£100 per person administrative fee will be chargeable
on the completion of the transfer. The applicable terms
and conditions may be different from those that applied
at the time of the original Booking. Any Special Offers or
discounts that applied to the original Holiday will not apply
to the alternative Holiday.
5.11 Where a transfer to an alternative Holiday is accepted
by FOCL, any payments received in respect of the original
Holiday shall be held as the initial deposit payable upon
booking for the alternative Holiday, even where they exceed
the figure that would otherwise be payable as a deposit for
the alternative Holiday under these Conditions. Where the
sum payable for the alternative Holiday would be higher at
the time the alteration is made, the Passenger must pay the
balance due to FOCL immediately upon demand.
5.12 Where the alternative Holiday is cancelled by you,
FOCL will be entitled to retain as a non-refundable deposit
the higher of:
5.12.1 any non-refundable deposit paid for the Holiday;
5.12.2 any non-refundable deposit paid for the alternative
5.12.3 any non-refundable deposit payable in accordance
with clause 6.1 below.
5.13 Where a request is made to alter a Booking to an
alternative Holiday within 90 days of the Departure Date,
or 180 days for a Long Cruise, or a request is made to alter
a Booking more than once, or where FOCL has refused a
request to transfer from one Holiday to another, this will
be treated as a cancellation and FOCL will be entitled to
retain a non-refundable deposit in accordance with clause
5.14 If an alteration would result in a reduction of the
Price of the Holiday of more than 25% then this will also
be treated as a cancellation by you and the provisions of
clause 6 will apply.
5.15 Where a Passenger has made a Booking directly with
FOCL, such Booking may not be transferred to a travel
For more information, visit fredolsencruises.com, see your travel agent or call 0800 0355 144