scooters on board may be restricted to what rooms they can book.
While we have four adapted rooms on Braemar, the turning circle
into the bathroom from the living area is limited and requires the
assistance of the able-bodied companion. We therefore do not
recommend the adapted rooms on Braemar to guests who are fully
reliant on a wheelchair. Please note that the Sun Decks on Braemar,
Boudicca and Black Watch are not served by a passenger lift. Guests
will need to climb steps to access the Sun Deck.
Furthermore, unless able to board a coach unassisted, it will not be
possible for guests to participate in the organised Shore Tours
programme. However, our Shore Tours Department may be able to
arrange private tours with the use of adapted vehicles.
We also politely refer you to the section under ‘Tender Services’ in
this Gazetteer as well as further useful information on our website
www.fredolsencruises.com relating to disability/reduced mobility.
We know that many of you would like friends and family to join
you on board prior to sailing but, for security reasons, no visitors
are allowed beyond Security either in the UK or abroad. To ensure
the comfort and safety of all guests, we reserve the right to
disembark anyone failing to comply with our on board policies.
Some ports will require guests to go ashore by tender, with access
down the steps of a gangway. There are 25 steps from the ship to
the tender on all vessels (except Braemar where there is a maximum
of 7). Please ask about your particular cruise at the time of booking.
On safety grounds wheelchair bound guests or those requiring more
than minimal assistance to board/alight a tender will be prevented
from going ashore on these occasions.
Smoking and electronic cigarettes on board
Smoking, including electronic cigarettes, is not permitted in any
inside deck area. Smoking is however permitted on designated
open deck locations and room balconies, except for Terrace
Balconies (grades TS, TC and TK).
Single guests need never be alone on board as Fred. Olsen has the
reputation of operating the friendliest cruise ships afloat. The staff
will be waiting to greet you from the moment you arrive and special
activities will be arranged throughout the cruise to give you the
opportunity to meet with fellow single travellers if you wish. Hosts
will be on hand on all cruises to make sure single guests never go
too long without a dance partner in the evenings.
Children on board
If you are travelling overseas with children under the age of
16 for whom you are not the parent or legal guardian, it is a legal
requirement that you obtain the written consent of the parent/legal
guardian and produce this upon request when checking in at the
port/airport. Failure to produce this documentation may result in
refusal of passage. Unfortunately, we regret we are unable to
accept infants less than 6 months of age. Also, we are unable to
accept children under 2 years on cruises with major sea crossings
of more than 72 hours.
Special occasions (including renewal of vows)
If you are celebrating a special occasion during your cruise we
would be delighted to make the occasion even more memorable.
Any guest celebrating a birthday during a Fred. Olsen cruise will
automatically be presented with a birthday cake at dinner in the
formal restaurants. Should you be celebrating a landmark
anniversary or birthday, we will even provide a fantastic package
with our compliments*. Please see pages 38 and 39 of this brochure
for more information. In addition to this we offer a range of
Celebration Packages, including Renewal of Vows, which may be
purchased in advance.
To find out more about Celebration Packages please see pages
38 and 39 of this brochure or call our Guest Services Department
on 0800 0355 145.
* Complimentary celebration packages include Cava and not Champagne.
Canapés are not included in the complimentary Anniversary package.
Life on board
Accommodation on board is outlined in the Deck Plans (see pages
254-261) or on our website. We would be grateful if you would note
that with the general exception of suites and rooms on Braemar,
Boudicca and Balmoral, there are very few double bedded rooms
available. Please ask at the time of booking. In addition to those
facilities mentioned in room descriptions, certain grades of suite
accommodation enjoy extra benefits as part of the ‘Suite Dreams’
package. Please check when booking.
Subject to availability at time of booking we can guarantee your
preferred dining option of either first (6.15pm) or second (8.30pm)
sitting (guests booked on an ‘Anchor Fare’ basis will need to pay a
nominal supplement to secure their preferred dining in advance of
sailing). Table size will remain on a request only basis. When you
arrive on board you will find a Restaurant Seating Card in your room,
which will advise you of your table number and dining time. This will
be your allocated table for the duration of the cruise.
The main restaurants are:
Black Watch – Glentanar Restaurant and Orchid Room
Boudicca – Four Seasons, Indian Ocean and Tintagel Restaurants
Braemar – Thistle and Grampian Restaurants
Balmoral – Ballindalloch, Spey and Avon Restaurants
Meal times are as flexible as possible – after all you are on holiday.
Breakfast is normally served between 7.15 and 10.00am and lunch
between 12.00 and 2.00pm in the main restaurants. A buffet breakfast
and lunch will also be served in the Palms Café on Braemar and
Balmoral, the Brigadoon on Black Watch, and the Secret Garden Café
on Boudicca. Most evenings, open-seat evening dining is offered as
an informal option in Brigadoon on Black Watch, Secret Garden Café
on Boudicca, and Palms Café on Balmoral and Braemar.
On selected evenings, all ships offer premium dining experiences for
you to enjoy. These restaurants require an additional supplement and
must be pre-booked on board. See our website for more details.
Catering for special diets
We will do our best to accommodate most dietary requests on
board. We currently cater for vegetarian, low fat, dairy free, gluten
and wheat free diets. All special requests must be specified on the
booking form and we will endeavour to source the products
required, but cannot guarantee specific brands (some special
requests may not be possible due to the location of the vessel and
availability at local ports). Please give us as much notice as possible.
All the ships operate satellite telephone systems. All rooms
on Black Watch, Boudicca, Braemar and Balmoral are equipped
Use your mobile phone on board
You can now keep in contact with your friends and family when on
board. All you need to do is contact your home mobile operator to
enable ‘International Roaming’ and make sure to take your phone
with you! Please contact your home mobile operator for further
information on call charges and any other bill related enquiries.
All rooms are fully air-conditioned, as are all public areas. You
will find a temperature control gauge in your room, which will
allow you to adjust the air temperature to your comfort.
Visit fredolsencruises.com, contact your travel agent or call 0800 0355 141