Fred. Olsen’s Enjoyment Promise
Cruising with Fred. Olsen isn’t for everyone. We don’t like glitzy and flashy, loud
and brash. If your preference is climbing walls, wave machines and TV celebrity
chefs, we’re probably not for you. But if you favour a welcoming, home-fromhome
atmosphere, friendly, smiling staff and like-minded fellow guests with
whom you can share a good story or two, you’ll likely find Fred. Olsen to your
taste. You don’t have to take our word for it though: we’re so confident that
you’ll like cruising with us that we offer our Enjoyment Promise as standard*.
Simply book at least 12 weeks in advance on cruises of five
nights or more and if you find that it’s not for you within a
couple of days of sailing, just let us know and we promise to
arrange and pay for your flight back to the UK from the next
port and repay the cost of your cruise (you must read the full
Terms and Conditions before booking). So your relaxation
starts the moment you choose Fred. Olsen.
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Fred. Olsen Cruise Lines
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We always aim to give you the holiday of a lifetime – but our
guests and travel industry experts are the best judges of how
we’re doing. That’s why it’s so pleasing that the dedication and
hard work of our staff has been recognised in many awards in
Most importantly, in over 18,000 reviews from past guests,
95% rated us Excellent or Good, with independent review site
Feefo awarding us a Gold Trusted Merchant Accreditation – in
recognition of our excellence in customer service – for the
third year in a row. Perhaps that’s why people who try us once
so often choose to cruise with us again. There’s never been a
better time to get on board with Fred. Olsen.
*The Enjoyment Promise excludes Party Nights and cruises of 4 nights or less. The Promise only applies to bookings made for departures more than 12 weeks ahead.
The Enjoyment Promise only applies to passengers who have contracted with Fred. Olsen Cruise Lines (“FOCL”) and excludes cruises on vessels operated by FOCL but
booked through 3rd party operators. Should you wish to invoke the Enjoyment Promise, you will need to inform Guest Relations within 48 hours of sailing at
the latest. FOCL will arrange and pay for a flight and/or transport back to the UK. FOCL will refund the cruise cost only but will not refund other costs. E&OE.
Visit fredolsencruises.com, contact your travel agent or call 0800 0355 101