Bathrobes are provided for guests who are booked in relevant Suite
grades under the Suite Dreams package (see pages 30 and 31).
Bathrobes are available to use on board for guests in other room
grades, subject to availability. A refundable deposit is required and a
charge is made to cover laundry costs.
Hosts are available to ensure that single passengers are never too
long without a dance partner. On each of the ships there are usually
four dance hosts available.
Bureau de change
All ships operate an on board Bureau de Change, where major
foreign currencies may be purchased or sold, subject to local
currency restrictions. Exchange rates are competitive and there are
no commission charges. For peace of mind, should guests wish to
pre-purchase major currencies, or local currency not available on
board, we would recommend using our foreign currency order
service (see page 225).
Each evening a Daily Times newsletter will be placed in your room,
detailing events and timings for the following day. This will include
time zone changes and dress code guidelines.
Alcohol on board
Any alcohol brought on board from ashore (which includes any
found at embarkation), must be handed to the ship’s staff for safe
storage until the end of your cruise.
Any items of lost property should be registered with Guest
Services on board, in the first instance. In the event you suffer a
loss of property you should write to Fred. Olsen Customer Relations,
Fred. Olsen House, White House Road, Ipswich, IP1 5LL on your
return to the UK. Items of lost property are forwarded to this address
where they will remain for three months waiting to be claimed.
If unclaimed, we reserve the right to dispose of these items to
approved charities. A minimum handling fee of £30 per item
will be applied for the return of lost property.
After breakfast on Sundays during days at sea, the Cruise Director or
Deputy will lead prayers and readings. On Easter and Christmas
cruises plus Grand Voyages, a member of the clergy will lead an
Shopping on board
The on board boutiques offer a wide range of products, from luxury
items including jewellery, glassware and perfumes, to elegant
eveningwear and casual day clothes. The on board shop stocks
essential items such as camera film, sun cream, toiletries and various
other necessities, as well as souvenirs and cruise mementoes. The
shops will be closed in some ports due to customs regulations.
Cigarettes and cigars are available to consume during your cruise via
the Room Shopping Service. An order form and price list will be in
your room – simply complete the form, hand it to Guest Services on
board and your order will be delivered to your room. Please note
smoking is only permitted in designated open deck areas and on
room balconies (except Terrace Balconies).
Take home duty free (where applicable)
Cigarettes, cigars and alcohol are available at tax-free prices for you
to take home at the end of your cruise via the Room Shopping
Service. An order form and price list will be in your room – simply
complete the form, hand it to your Stewardess or Guest Services on
board two days prior to the end of your cruise and your order will be
delivered to your room on the last day of your stay. It is your
responsibility to observe customs regulations.
All vessels have a well-appointed library on board offering a wide
variety of books, including some large print books.
There is a small gaming area on all four ships, where you can try your
hand at Blackjack and Roulette. Please note that games of chance
may not be charged back to your room account.
All four vessels have a fully-equipped Fitness Centre offering
treadmills, rowing machines, exercise bikes and a variety of free
weights. A choice of fitness classes to suit most levels is available
throughout the cruise, including yoga, aerobics, stretch & tone and
Pilates, conducted by fully-qualified fitness instructors. A small
charge is made for some classes. Additionally you may wish to ‘walk
a mile’ (five times walking around the deck on Black Watch and
Boudicca equals one mile) or swim a few lengths of the pool. You
may then wish to relax in the sauna or steam room (there is no sauna
or steam room on Balmoral). Please note that the Fitness Centres on
both Black Watch and Boudicca are located on the Sun Deck, which
is not served by a passenger lift. Guests will need to climb steps to
access the Fitness Centre.
All vessels have heated pools and Jacuzzis. At times these may be
closed for operational reasons, such as, but not limited to, cold/
adverse weather or poor water quality. Since no lifeguards are on
duty, guests use these facilities at their own risk.
You can practice your golf swing in the net(s) aboard Black Watch,
Boudicca, Braemar and Balmoral. Please note that the golf net(s) on
Black Watch, Boudicca and Braemar are not served by a passenger
lift. Guests will therefore need to climb steps to access the golf net(s).
Atlantis Spa and salon
Each Fred. Olsen ship has a well-equipped beauty salon and spa: the
Atlantis Spa. Open from 8am to 8pm daily, they offer a range of
beauty and relaxation treatments, including massage, facials,
manicures, pedicures and hairdressing. Demand for treatments is
always high, so it is advised to book as soon as possible.
Wi-Fi is available throughout the ship, so you can check your e-mails
or browse the web while at sea. Simply connect to the ships Wi-Fi
signal, register for the service and choose the desired internet
package, which will be charged directly to your on board account.
Speak to Guest Services on board for further information and
assistance. Please be aware that this service is operated over a
satellite connection, therefore speeds are much slower than you
would experience at home, and is subject to service operation.
New to cruising programme
For any first time cruisers we offer a programme to ensure you can
quickly relax when you arrive on board. Simply advise our Guest
Services Department that you’re a first time cruiser at least 72hrs
prior to UK departure on 0800 0355 145. We want to make sure your
first ever cruise is a time to remember without any stress. We regret
that this programme is not available on Short Breaks.
A-Z guide to your cruise holiday
A helpful, comprehensive A-Z Guide to your holiday can be found
on our website www.fredolsencruises.com. The website also
features a useful question and answer section.
We work hard to ensure that all the information contained within this
brochure is accurate and clear, but we cannot guarantee the absence
of errors. E&OE.
View destination and ship videos at www.cruisewithfred.tv